日本語

Privacy policy

  1. Basic policy

    Zero Mobile Co., Ltd. (hereinafter referred to as “our company”) has established the following personal information protection policy, built a system for protecting personal information, and ensured that all employees recognize the importance of protecting personal information and are committed to doing so, and will handle such information in accordance with legal provisions and other similar personal information.

  2. Management of personal information

    In order to keep customers’ personal information accurate and up-to-date and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information,
    • Maintaining security systems
    • Establishment of management system
    • Employee training
    We will take necessary measures such as thoroughly implementing safety measures and managing personal information strictly.

  3. Definition of Personal Information

    We define “personal information” as information that can identify an individual and information about products and services purchased by that individual.

  4. Appropriate acquisition of personal information

    We will acquire personal information by legal and fair means.

  5. Purpose of using personal information

    Personal information received from customers will be used to send e-mails and materials to customers in order to contact them and answer their questions or provide information about our business.
    In addition, we will use personal information in a legal and fair manner for the following purposes and in related cases:
    • To register customer information and open an account for the service.
    • To enable customers to use the service smoothly.
    • To process billing when purchasing products or using paid services, etc.
    • To verify your identity when using the service or making inquiries.
    • To prevent fraudulent use.
    • To analyze the usage of the service and compile statistical data regarding the use of this service.
    • To improve and enhance the service.
    • To make appropriate advertising proposals.
    • For the development of new products.
    • To send materials and invoices related to the service.
    • To respond to customer inquiries and provide other customer support.
    • To provide information regarding the service, other advertising information from our company, and advertising information from businesses other than our company.
    • To conduct surveys and disseminate various information regarding our company or other businesses.
    • To manage customer information and ensure its safety.
    • To contact you as necessary, such as to provide important notices regarding the service.
    • For purposes prescribed by law.
    • To allow a national government agency, local government entity, or a person commissioned by them to carry out business prescribed by law.
    • To take action if the company determines that there is a risk of disruption to the performance of said business.

  6. Jointly use

    In order to achieve the purposes of use stated above, we will jointly use personal data of customers within the following scope.
    • Items of personal data to be jointly used
    • All personal data of customers, unless otherwise requested by customers
    • Scope of parties to joint use Zero Mobile Inc. and companies related to the service Partner companies and companies related to the service
    • Purpose of use of parties to joint use
    • Same as the purpose of use of personal information above
    • Name or title of person responsible for managing the personal data
    • Zero Mobile Co., Ltd.

  7. Prohibition of disclosure or provision of personal information to third parties

    We will appropriately manage personal information entrusted to us by our customers and will not disclose such information to third parties except in the following cases:
    • When we have the customer’s consent.
    • In cases related to preventing recurrence of non-payment.
    • When it is necessary to prevent the recurrence of nuisance behavior.
    • When provided to an introducer or a higher-ranking member in the same group.
    • When providing product and service information.
    • When providing necessary information to business partners for the purpose of sending various notices and documents to members.
    • When a written verification is received from a court, police, or an institution with equivalent authority.
    • When providing information for research or analysis purposes to a third party organization that has signed a confidentiality agreement.
    • When providing information about users involved in fraudulent use to relevant organizations, including the Telecommunications Carriers Association, and other telecommunications carriers for the purpose of preventing fraudulent subscriptions, non-payment of fees, and other fraudulent use.

  8. Safe management of personal information

    We take thorough safe management to ensure the accuracy and safety of personal information. Information that constitutes communications will be handled appropriately in accordance with the Telecommunications Business Act and other relevant regulations and guidelines.

  9. Identification

    If customers wish to inquire about, correct, or delete personal information, we will respond after verifying your identity. In addition, if customers cancel membership to the service, customers’ information will be appropriately handled in accordance with relevant laws and regulations and our company rules.

  10. Compliance with and review of laws, regulations, and norms

    We will comply with Japanese laws, regulations, and other norms applicable to personal information we hold, and will review the contents of this policy from time to time and strive to improve it.

  11. Development of external transmission policy

    With the enforcement of the revised Telecommunications Business Law as of June 16, 2023, we have developed an External Transmission Policy. Please refer to the following URL for the external transmission policy.
    https://zeromobile.co.jp/en/cookie-policy/

  12. Contact information

    Corporate name
    Zero Mobile
    URL
    https://zeromobile.co.jp/
    Headquarters
    7F SL Building, 1-9-6 Minamikyuhojimachi, Chuo-ku, Osaka, Osaka Prefecture, 541-0058
    Enterprise Classification
    Notification of Telecommunications Business: E-02-04530
    Contact UsPlease contact us via our website.
    Please contact us via our website.

PAGE TOP